Reporting to the Clinical Support Helpdesk Manager/Team Lead, the Data Administrative Analyst is responsible for processing User Administrative requests for multiple Clinical Applications managed by the Clinical Support Help Desk (CSHD). Using strong analytical and data processing skills, the Analyst will provide accurate ticket processing and query response in a timely manner and with the highest level of customer service.
Please be aware we can only hire people already based in Portugal with fully legal and valid documentation to work in Portugal (fiscal number, social insurance number and title of residence or manifestation of interest if you're not a citizen). If you do not meet these requirements please do not apply.
Please apply with your resume in English.
Why should I apply, you may ask?
- Fully remote and stable position, from wherever you want in Portugal
- Permanent contract (sem termo)
- Flexible working hours focused in EST/EDT office hours (current shift is from 10:00 to 19:00 Lisbon time)
- Training: around 4 weeks from Monday to Friday 1pm to 10pm Portuguese time.
- Salary of 12.180€ gross/year (divided in 12 or 14 payments, as you wish).
- Teleworking of 50€ gross fixed per month
- Private health insurance
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree
Manage client user data utilizing provided tools / applications (i.e., account provisioning, deactivation, modification, urgent access requests)
Maintain technical proficiency with client tools
Manage and organize workload based on priorities
Suggest process improvements to improve quality and consistency
Create and delete internal Analyst accounts
Verification of request sheet submission
QC requests to ensure Quality Control
File paperwork as needed for auditing purposes
Contact clients where necessary to clarify processes – requests received primarily by email
Other duties as assigned
Required Technical Skills:
Proficient with Windows operating system and applications – email, online chat
High proficiency with MS Office Suite, high level MS Excel expertise
Solid computer keyboarding, multiple monitor, and touchpad skills
General understanding of various software and hardware. Citrix experience an asset
Required Soft Skills:
Strong attention to detail with a commitment to quality
Fluency in English, spoken and written
Exceptional organization, planning and time management skills
Excellent customer service orientation
Proven ability to work under pressure and in a very fast paced environment
Ability to adapt based on rapidly changing client needs; high level of flexibility is required
Capacity to take initiative and think outside the box if necessary
Must be able to communicate professionally in a written and verbal capacity
Must be a team player and demonstrate a strong work ethic
Required Education and Experience:
Business Administration or related field or a minimum of 1-year previous data processing / administrative experience preferably in a call center environment and/or any equivalent combination of education and experience.