APAC

Data Administrative Analyst , Philippines ( Remote)

Manila, Metro Manila
Work Type: Full Time

Reporting to the Clinical Help Desk Manager/Team Lead, the Data Administrative Analyst is responsible for processing client account data and requests for specific applications related to the clinical Support help desk (CSHD). Using strong verbal and written communication skills, the analyst will provide efficient and courteous ticket processing and query response with the highest level of customer service.

  • Manage client user data utilizing provided tools (i.e., account provisioning, deactivation, modification)
  • Maintain technical proficiency with client tools
  • Manage and organize workload based on priorities
  • Suggest process improvements to improve quality and consistency
  • Create and delete analyst accounts
  • Verification of request sheet submission
  • File paperwork as needed for auditing purposes.
  • Contact clients where necessary to clarify processes
  • Other duties as assigned


* THIS IS 100% WORK FROM HOME. WE ONLY ACCEPT CANDIDATES FROM PHILIPPINES. 


REQUIRED SKILLS / EXPERIENCE / EDUCATION


Required Technical Skills: 

  • Proficient with Windows operating system and applications – email, online chat
  • High proficiency with MS Office Suite, high level MS Excel expertise
  • Solid computer keyboarding, multiple monitor and touchpad skills
  • General understanding of various software and hardware Required Soft Skills:
  • Fluency in English, spoken and written
  • Strong attention to detail with a commitment to quality
  • Exceptional organization, planning and time management skills
  • Excellent customer service orientation
  • Proven ability to work under pressure and in a very fast paced environment
  • Ability to adapt based on rapidly changing client needs; high level of flexibility is required
  • Capacity to take initiative and think outside the box if necessary
  • Must be able to communicate professionally in a written and verbal capacity
  • Must be a team player and demonstrate a strong work ethic

 

Required Soft Skills:

  • Fluency in English, spoken and written
  • Strong attention to detail with a commitment to quality
  • Exceptional organization, planning and time management skills
  • Excellent customer service orientation
  • Proven ability to work under pressure and in a very fast paced environment
  • Ability to adapt based on rapidly changing client needs; high level of flexibility is required
  • Capacity to take initiative and think outside the box if necessary
  • Must be able to communicate professionally in a written and verbal capacity
  • Must be a team player and demonstrate a strong work ethic


Required Education and Experience: 

Business Administration or related field and a minimum of 1-year previous customer service experience preferably in a call center environment and/or any equivalent combination of education and experience


 













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