Service Desk Analyst - Tier 1 (Remote) - based in India (it´s a must)

New Delhi, Delhi
Work Type: Full Time
Alphanumeric is hiring an experienced Service Desk Analyst tier 1 with 1-3 years experience  This role is fully remote but you must be based in India and you will be required to work on Eastern time zone.

Job Conditions:

Contract: Permanent.

Full Time: 40 hours per week - 1st shift:  (UK-GMT) from 8am to 5pm GMT – Monday to Friday // 2nd shift:  (EST) from 8am to 5pm Monday to Friday - it´s important to have flexibility to cover other regions if required.

Training shift:  It can be in any of the work shifts mentioned above. It is important to have flexibility depending on the client's settings.

Start date: ASAP

Salary: up to 566.853 INR gross per year, depending on your experience.


Internet reimbursement of up to INR3700, nighttime pay / night differential, medical allowance or healthcare benefit extended to qualified dependents, annual retention bonus.


·                        · Create and manage internal customers, shared and external service accounts and manage access control, based on company policies  

·  Act as Tier 1 of the Enterprise Service Desk to record and resolve Incident tickets, within established Service Level Agreements (SLA.)  

·  Maintain an inventory of installed software and hardware and manage licensing.  

·  Support the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems.  

·  Support LAN/WAN security, antivirus and spam control measures.  

·  Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and technology within the company.  

·  Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades.


 Bachelor/University Degree in a related field
  • Excellent English knowledge, written and spoken.
  • 1+ years of experience in a technical support role
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Knowledge of Windows operating systems and Microsoft Office applications
  • Technical skills and knowledge in IT, such as Active Directory, Technical Support, Troubleshooting, Windows  7, Windows Server, Windows 10, Computer Hardware, networking, LAN/WAN, active directory, DNS, switches, SQL, remotes access tools, VPN´s.
            ·  Customer support
          ·  Problem-solving and troubleshooting abilities.
          ·   Ability to work independently and as part of a team

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