Job Conditions:
Contract: Permanent.
Full Time: 40 hours per week - 1st shift: (UK-GMT) from 8am to 5pm GMT – Monday to Friday // 2nd shift: (EST) from 8am to 5pm Monday to Friday - it´s important to have flexibility to cover other regions if required.
Start date: ASAP
Salary: up to 566.853 INR gross per year, depending on your experience.
Benefits:
Internet reimbursement of up to INR3700, nighttime pay / night differential, medical allowance or healthcare benefit extended to qualified dependents, annual retention bonus.
Responsibilities:
· · Create and manage internal customers, shared and external service accounts and manage access control, based on company policies
· Act as Tier 1 of the Enterprise Service Desk to record and resolve Incident tickets, within established Service Level Agreements (SLA.)
· Maintain an inventory of installed software and hardware and manage licensing.
· Support the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems.
· Support LAN/WAN security, antivirus and spam control measures.
· Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and technology within the company.
· Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades.