Alphanumeric is hiring an experienced Service Desk Analyst tier 1 with 1-3 years experience This role is fully remote but you must be based in India and you will be required to work on Eastern time zone.

Job Conditions:

Contract: Permanent.

Full Time: 40 hours per week - 1st shift: (UK-GMT) from 8am to 5pm GMT – Monday to Friday // 2nd shift: (EST) from 8am to 5pm Monday to Friday - it´s important to have flexibility to cover other regions if required.

Training shift: It can be in any of the work shifts mentioned above. It is important to have flexibility depending on the client's settings.

Start date: ASAP

Salary: up to 566.853 INR gross per year, depending on your experience.

Benefits:

Internet reimbursement of up to INR3700, nighttime pay / night differential, medical allowance or healthcare benefit extended to qualified dependents, annual retention bonus.

Responsibilities:

· · Create and manage internal customers, shared and external service accounts and manage access control, based on company policies

· Act as Tier 1 of the Enterprise Service Desk to record and resolve Incident tickets, within established Service Level Agreements (SLA.)

· Maintain an inventory of installed software and hardware and manage licensing.

· Support the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems.

· Support LAN/WAN security, antivirus and spam control measures.

· Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and technology within the company.

· Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades.

Experience/Skills:

Bachelor/University Degree in a related field

Excellent English knowledge, written and spoken.
1+ years of experience in a technical support role
Excellent communication skills
Ability to work independently and as part of a team
Knowledge of Windows operating systems and Microsoft Office applications
Technical skills and knowledge in IT, such as Active Directory, Technical Support, Troubleshooting, Windows 7, Windows Server, Windows 10, Computer Hardware, networking, LAN/WAN, active directory, DNS, switches, SQL, remotes access tools, VPN´s.

· Customer support

· Problem-solving and troubleshooting abilities.

· Ability to work independently and as part of a team

Service Desk Analyst - Tier 1 (Remote) - based in India (it´s a must)

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