APAC

Mandarin Speaker Helpdesk - Philippines ( Remote)

Remote
Work Type: Full Time

Alphanumeric is hiring a Mandarin / English Help-Desk to work from home providing level one technical support in English and Mandarin Speaker to clinical clienteles via inbound calls, emails and tickets.



We only accepts candidates from Philippines


OUR OFFER:

Work from the comfort of your home

Employer-paid E-Learning courses


Position Summary:


Provide Service Desk support to external customers and users

Receive, document and track all incoming customer/user calls for immediate remedy and closure

Utilize computer and database information to update incident status

Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:


Provide service desk support to contracted clients

Use defined procedures for responding to customer calls

Collect information from caller and document data elements in designated tool

Maintain records of all calls from customers using designated Service Management tool

Provide detailed documentation of all steps involved in resolving customer issues

Escalate issues to the appropriate department and personnel

Investigate, examine, troubleshoot and solve hardware and software issues quickly

Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers


**Full-Time (40 hours/week)

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